Home Products Contracting Purchase About Contact
Home Products Contracting Purchase About Contact

Support & Maintenance

When purchasing FramePro licenses you have the option of adding 6 Months of support and maintenance to your order.

This includes:

  • Priority support via dedicated email address
  • All emails to be acknowledged within 24 hours
  • Support integrating FramePro into your codebase
  • Support for FramePro features
  • Advice on profiling best practicea
  • Access to custom builds of FramePro with high priority bug fixes
  • Access to custom builds of FramePro with new features
  • Discount on major version number upgrades released during support period

Every project has unique needs in term of profiling. If you want to be in the position of being able to request new features and have fast turn-around of build updates then the Support and Maintenance add-on is for you. Any bugs that you request to be fixed will be prioritised over other work and PureDev Software will attempt to get a new build out to you as soon as possible.

PureDev Software prides itself on excellent customer service. Because PureDev Software is a small company it can be far more agile and quick to respond to changing needs than some other companies. Add the Support & Maintenance add-on to your order and think of PureDev as another member of your team.

Please contact PureDev Software to discuss your needs

The small print

  • All support will be via email between the hours of 9:00am - 6:00pm UK time.
  • PureDev software reserves the right to only offer limited support for 3 weeks of the year. Notice will be given in advance when these gaps in support will happen.
  • PureDev Software makes no gurantee that bugs will be fixed or that new feature requests will be implemented.
  • PureDev Software reserves the right to cancel the agreement at any time and a refund will be issued based on the number of months left of the agreement. This will be calculated as a percentage of the original cost of the service and maintanance agreement.
setup video


Add these two files into your codebase:

Call this every frame

Add scopes to your code:

Connect to your app using FramePro.exe.

Supported platforms:

Windows 7, 8, 10
Windows UWP
XBox One

Please read the FramePro FAQ